Quick Summary
This blog tells the story of how EGM Construction rebuilt Ms. Bissetti’s trust after a bathroom floor was installed in the wrong pattern. Instead of dodging blame or charging extra, Edgar and his team owned the mistake, tore out the floor, and reinstalled it correctly at no cost.
We Didn’t Just Tear Up the Tile – We
Rebuilt Ms. Bisetti’s Trust In EGM
Our Team Took Accountability &
Gained A Fan For Life
We’ve all heard the horror stories – contractors who vanish after collecting a deposit or leave half-finished work behind with no explanation and no apology.
Sometimes, they seem eager to promise the world.
But when it’s time to deliver, they stop answering calls, dodge accountability, and disappear entirely – leaving homeowners with mounting costs and shattered trust.
Unfortunately, that was exactly the situation Ms. Bissetti found herself in after her last renovation attempt. She had spent too much time (and money) on people who didn’t follow through.
So when she reached out to us for help with a bathroom remodel, her guard was understandably up.
We didn’t blame her.
What mattered most now wasn’t just workmanship. It was whether anyone would take her seriously, treat her with respect, and make things right.
That’s where Edgar stepped in – and that’s where her story with EGM Construction truly begins.
She Got Home And Saw It Was All Wrong
Mrs. Bissetti had a clear vision for her new tile floor – an elegant hexagon layout with a star pattern, clean and symmetrical. She made sure her preferences were communicated before installation began.
Edgar even reviewed everything with her beforehand, and the crew went to work based on what they believed were approved details.
But when she walked into the finished space, something felt immediately off. The floor didn’t match the symmetry of her upstairs bathroom tiles, and the star pattern she wanted just wasn’t there.
She reached out to Edgar, pointing out the discrepancy between what she had expected and what was installed. Now, some contractors would have told her the approval had already been given. Or point fingers – trying to lay the blame elsewhere. And others might have said it would cost extra to redo the work.
Not Edgar.
A Redo Done Right – At No Cost to the Client
When it came time for a tough conversation, Edgar didn’t dodge it. He told her the truth: they’d overlooked the layout she’d approved. The floor had been installed out of pattern, and that was their mistake.
No finger-pointing.
No excuses.
Just honesty.
Rather than delay or haggle over it, the EGM team removed the floor and reinstalled it the right way – at no cost to her. And the team followed her new layout precisely, down to the smallest detail.
Ms. Bissetti didn’t have to argue. She didn’t have to wait days for someone to “get back to her.” And she didn’t need to sleep on the decision, either. That level of trust had already been earned.
“I Didn’t Have to Sleep on It” – Her Words, Not Ours
After the reinstall was complete, Ms. Bissetti followed up with a message that said more than any five-star review could. In just a few words, she expressed her gratitude for how quickly (and sincerely) the EGM team corrected the issue.
For Ms. Bissetti, the way EGM responded meant more than the tile itself.
It showed her that integrity isn’t just a buzzword – it’s a behavior. She had worked with other contractors before, but this experience stood out as something different.
“I didn’t have to wait all night to think about it.”
– Bisetti
One Mistake, One Response, And
A Reputation Reinforced
Not every contractor gets it right the first time–but the good ones make it right every time. We didn’t try to explain the mistake away, pass the blame, or dodge the cost. They owned it, fixed it, and made sure Ms. Bissetti felt heard, respected, and satisfied.
It’s not about perfection – it’s about principles.
The kind that show up when no one’s watching. The kind that earns a homeowner’s trust not with a pitch, but with action. In this case, what could’ve become a complaint turned into a compliment, thanks to how we chose to handle it.
This is what “no corners cut” really looks like. Not just on the job site, but in every decision behind the scenes.
Looking For Reliable Bathroom Remodeling In
Orange County, CA That You Can Trust?
If you’re planning a bathroom remodel in Orange County, CA, and want a team that owns the work from start to finish, contact us at EGM Construction today for a free in-home consultation.
Orange County Homeowners’ Questions About Bathroom
Remodeling With EGM Construction
Bathroom remodeling should feel exciting, not stressful or uncertain. This FAQ shows how EGM Construction keeps Orange County projects on track with clear communication, accountability, and respect for your design vision.
Q: What happens if something isn’t installed the way I expected during my bathroom remodel?
A: Communication and accountability are built into how we work. In Ms. Bissetti’s case, when the tile layout didn’t match her approved design, Edgar didn’t argue or deflect—he owned the mistake and had the team remove and reinstall the floor at no extra cost.
Our goal is to match the plan you approved, and if something misses the mark, we address it quickly and transparently. You can see more examples of how we stand behind our work on our reviews page, where clients share their experiences in their own words.
Q: How does EGM Construction make sure my design vision
is clearly understood before work starts?
A: We take time up front to review your layout, patterns, materials, and priorities in detail—especially on custom tile floors and shower designs. That means walking through drawings, photos, and samples together so we’re aligned on what “finished” should look like.
Our remodeling process page breaks down how we move from consultation to design approval and installation, so you can see exactly where your input shapes the final result.
Q: I’ve had bad contractor experiences before—how is working
with EGM Construction different?
A: Many of our clients, like Ms. Bissetti, come to us after feeling rushed, ignored, or abandoned by previous contractors. We work hard to rebuild that trust by showing up when we say we will, communicating clearly, and taking responsibility when issues arise.
Whether it’s a minor adjustment or a full redo, we focus on doing what’s right for you and your home.