Tired Of Wondering About Your Bathroom
Remodel In Orange County, California??
With EGM Construction, You’ll Always Know
EXACTLY Where Your Project Stands
Let’s face it – no one wants to chase around a contractor while in the middle of a bathroom remodel in Orange County, CA. Especially when there are so many things that need to get done – picking materials, establishing timelines, and making sure the installation is done right.
The last thing you need is a bathroom remodeling contractor that leaves you in the dark for weeks at a time.
At EGM Construction, we’ve experienced these issues ourselves with our own homes, and we understand how frustrating it is when you’re not getting answers. That’s why we go above and beyond to stay in communication with our customers.
How do we do it? Well, we’re with you every step of the way with our communication skills.
From the initial phone call to the final walkthrough of your remodel, we regularly update you with every step we take. What we know, you’ll know – the very moment we make a move.
We understand that your time and investment in your bathroom remodel are highly valuable, and we are committed to keeping you fully informed throughout the process.
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How Our Process For Your Bathroom Remodel Works
At EGM Construction, we’ve seen how badly a bathroom remodel can go wrong without constant communication and attention to detail. That’s why we provide regular updates detailing every step of the project so you always know what is happening with your renovation.
Our goal is to ensure you not only get the results you’re looking for the first time, but also have an easy-to-follow, stress-free experience from start to finish. And we find that the best way to achieve that is to communicate with the customer like they’re a part of the family.
Updates Sent the Moment You Hang Up
From the initial phone call with an EGM Construction agent to scheduling an appointment with a design consultant, we send immediate notifications, ensuring a continuous flow of communication.
Not hours later or the next day – but right after we’ve hung up the phone. It could be by text, email, or both – whatever works best for you.
From the initial phone call with an agent at EGM Construction to scheduling an appointment, we’ll send a notification about your upcoming appointment with your assigned design consultant.
Once your consultation is complete and the project agreement is signed, you will receive a formal welcome message from our team outlining the next steps for your project.
We Strip The Mystery Out Of The Shipping Process
What happens after you’ve chosen your desired materials? You’re kept in the loop through the entire process – almost as if you’re in the office with us.
At this point, we’ll give you an estimated timeline for when your materials will arrive, which usually ranges from 4 to 6 weeks.
Oh, but we don’t just stop there.
We will keep you fully informed throughout the process. Once your order is placed, the expected shipment date and the materials being shipped will be provided. And lastly, when we receive your materials at our warehouse, we will inspect them for quality control.
We Track EVERYTHING
When it comes to bathroom remodeling materials, we don’t like to waste time – we want them at our warehouse promptly so we can get started as soon as possible. When we say we will be with you every step of the way, we definitely don’t play around.
For example, let’s say you’ve ordered a shower door. As soon as we process the order, we’ll contact the shower door company and provide you with a timeline that same day.
And we’ll stay in touch with both of you to ensure all parties have a clear idea of when that shower door will be ready for installation. We won’t wait more than a week before we’re back on the phone again to ask those very important questions:
“Where is the product?”
“How long will it take to reach its destination?”
In short, we do the running around, so you don’t have to. No matter what, you can count on us to be on top of everything at all times.
When Things Change, You
Know Immediately
In a perfect world, we would all love it if every product we ordered arrived on time. And thanks to the fast pace of the modern age, they usually do. But of course, there are those moments when unexpected issues can put a halt to that perfect timeline.
At EGM Construction, we prioritize transparent, proactive communication regarding your project timeline and materials.
Should any delays occur, we will notify you immediately and provide an updated timeline so you are always aware of the status of your materials. Furthermore, if an alternative solution or adjustment to the plan is needed, we will communicate it promptly to discuss options and make necessary changes.
The Materials Are Here, Now It’s Time To Install
Just because we have your materials and we’re at your home ready to install, doesn’t mean the communication comes to an end. If anything, it levels up.
Our design consultant is also your project manager; they will be with you every step of the project, ensuring that our installers bring your unique vision to life. They’ll provide constant progress reports and remain available to answer any questions you may have about your upgraded bathroom.
If we stumble across unforeseen issues during the demolition of your old bathroom structure – such as moldy framing – we’ll make sure to inform you of your options before making any changes.
Our team will also make suggestions for the best way to approach the situation. And they’ll even help you find the necessary assistance to address it, if it’s something outside of the services we provide. We want you to be aware of the next steps so you can make the best decision moving forward. No surprises, no guesswork.
Transparent Billing – Always
At EGM Construction, we’re big on making sure you know exactly what you’re paying for. We provide detailed payment breakdowns in your agreement. As the project progresses, our office will communicate when the next progress payment is due.
And we don’t wait until the project’s complete and hit you with surprise fees. We’ll send invoice amendments to you immediately in real time and discuss those changes with you, so you’ll always know what to expect.
We Don’t Wait For Complaints – We
Come Looking For Them
Some bathroom remodeling contractors will disappear after a project’s finished – no checkups, no callbacks, nothing.
As long as they get their money and everything looks good during the final walkthrough, they’re satisfied with the results.
That’s not how we do things at EGM Construction.
Even after we’ve finished a project, we’ll contact you periodically over the next few months to make sure your bathroom remodel is performing to your standards.
We want to assure you that we are always available to address any concerns you may have.
If an issue arises, please contact us immediately. We will acknowledge your concerns right away and schedule a date for our installer to visit your location and resolve the matter as soon as possible.
At EGM Construction, we value you as a customer; therefore, we use the best workmanship, materials, and service. We believe that exceptional customer support is not just about solving problems; it’s about creating a positive and lasting impression.
Your satisfaction is our priority, and we’re here to make your journey with us truly remarkable. So, if you’re planning a bathroom remodel in Orange County, California, and want it done by a contractor you can count on, contact us at EGM Construction for a consultation to see what’s possible.